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These terms set out the rules that apply when you open an account on pk995, make a deposit through JazzCash or Bank Transfer, and access any part of the lobby. Read them before you proceed — they define your rights, our responsibilities, and the conditions under which this platform is made available in eligible regions where local law permits.
By completing registration and logging in to pk995, you confirm that you have read and accepted these terms in full. Access to the platform — including the game lobby, your account wallet, and all transaction routes — is conditional on your continued compliance with the rules set out here. These terms are governed by the jurisdiction applicable to your region; where local law restricts or prohibits online gaming, those laws take precedence and it remains your responsibility to confirm eligibility before proceeding. We may update these terms when platform conditions or applicable rules change. When a material change is made, we will notify you through your registered account before the change takes effect. Continuing to use pk995 after that point means you accept the revised version. Deposits and withdrawals processed through JazzCash or direct Bank Transfer are also subject to the transaction limits, verification requirements, and processing conditions displayed in your account at the time of each transaction. No verbal or informal communication overrides the written terms published here.
Transactions via JazzCash are subject to the wallet limits and verification steps shown in your account at the time of deposit or withdrawal.
Direct Bank Transfer conditions — including account name matching and transfer references — are displayed at the point of transaction in your account dashboard.
Your on-platform wallet balance is governed by these terms. Funds held there are accessible only through the withdrawal process described in your account settings.
Changes to these terms are communicated to your registered account. The version in force is always the one published at this URL at the time you access the platform.
Not every action you take on a connected device falls under these terms. Understanding the boundary helps you know where to look when a question comes up — whether that is your account, a transaction, a game session, or an external service.
Your registration, login credentials, account wallet, and any changes to your profile details are fully covered by these terms. Queries about account access should be directed to our support team.
All deposits and withdrawals processed through pk995 — whether via JazzCash or Bank Transfer — fall within scope. Limits and verification requirements are shown inside your account at the transaction step.
The game lobby, promotional content displayed on the platform, and any in-session game mechanics are covered here. Game rules for individual titles are shown within the game itself.
External payment networks, your mobile carrier, and any linked wallet provider operate under their own separate terms. pk995 is not responsible for conditions imposed by those third parties.
These terms are not only obligations — they also set out concrete things you can do. You can request a record of your account activity at any time by logging in and visiting the transaction history section; every deposit, withdrawal, and session entry is logged there. If your account details are incorrect — name spelling, registered mobile number, or linked payment method — you can request a correction through our support channel. We will verify your identity before making changes to sensitive fields. You can also raise a formal question about any clause in these terms by contacting us in writing; we aim to respond through the same channel you used to reach us. If you believe a transaction has been processed incorrectly, the account history section is the starting point — gather the reference number shown there before contacting support, as it speeds up the review process significantly.
Log in and open the transaction history section to see a full log of deposits, withdrawals and session activity. No separate request is needed to access this view.
Contact our support team in writing to request a change to your registered name, mobile number or linked payment method. Identity verification is required before any sensitive field is updated.
Send your question about any clause in these terms through the support contact path listed on this page. We respond through the same channel you used, keeping the conversation traceable.
If a deposit or withdrawal appears incorrect, note the reference number in your account history and contact support with it. The reference lets us locate the transaction record without delay.
If something in these terms is unclear, or if you need to raise a concern about your account, wallet, or a transaction, you can reach us through the channels below. When contacting us about a policy matter, include your registered account email or mobile number so we can locate your record quickly.
Open the chat icon from any page after you log in. Use this for account questions, transaction queries, and policy clarifications.
Send a written query to our support email address shown in the Contact section of your account dashboard. Email is the recommended path for formal policy questions.
Your account dashboard shows the current state of your wallet balance, recent transactions, and any active notifications related to your account or policy changes.
Your account data — including your registered mobile number, linked JazzCash or Bank Transfer details, and session logs — is held for the purpose of running your account and processing transactions. We do not share personal details with third parties except where required to process a payment or comply with applicable law in your region. Cookies are used to keep your session active and to remember display preferences; you can manage cookie settings through your browser at any time. Access to your account is protected by the credentials you set at registration; we will never ask for your password through chat or email. To request deletion or correction of your stored data, contact our support team in writing with your account reference.
Account records, transaction logs and wallet history are retained for the period required by applicable rules in your region. You can view your own transaction history at any time inside your account.
Cookies keep your session running and store display preferences. They do not store payment credentials. Browser settings on your device let you review or clear cookies at any time.
We will never ask for your password through any support channel. If you believe your credentials have been compromised, use the password reset path on the login page immediately and then contact support.
To correct or remove stored personal data, contact support in writing with your account reference number. We process data change requests after verifying your identity through the registered contact details on file.
The questions below cover what Pakistan account holders most commonly ask about how these terms work, what they cover, and how to act on them.
Access to pk995 and the applicability of these terms depend on local law in your region. Where local law restricts online gaming, those rules take precedence. It is your responsibility to confirm that access is permitted under the law applicable to your location before proceeding.
When we make a material change to these terms, we notify you through your registered account before the change takes effect. The version currently in force is always the one published at this page. Continuing to use your account after a notified change means you have accepted the updated terms.
Yes. If you no longer wish to accept these terms, contact our support team in writing to request account closure. Any balance remaining in your account wallet at the time of closure will be handled according to the withdrawal process and verification steps shown in your account settings.
Transactions that cannot be matched to your account — due to an incorrect reference number or name mismatch — may be held pending verification. Locate the transaction reference in your account history and contact support with it. We will review the payment record and advise on the next step.
Your transaction history is available directly inside your account at any time — no separate request is needed for that view. For a formal data request or to ask about stored personal information, contact our support team in writing with your registered account reference.
Individual game rules — such as those for Slot Starfire, Baccarat Viproom or Teen Patti Superwin — are shown inside each game session, not in these terms. These terms cover account access, transactions and platform use. Game mechanics are governed by the rules displayed within the game itself.